Shipping Policy
Directives d'expédition
Chez Tamazy, nous nous engageons à livrer votre sac marocain artisanal de la manière la plus efficace et sécurisée possible. Veuillez consulter nos instructions d'expédition ci-dessous pour une expérience d'achat optimale :
Shipping Policy
At Tamazy, we are committed to delivering your handmade Moroccan bag as efficiently and securely as possible. Please review our shipping guidelines below for an optimal shopping experience:
Shipping Time
All orders are processed within 1 to 2 business days.
Delivery times depend on your location:
United States: 7-10 business days
International: 7-10 business days
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number to monitor your package's journey.
Customs and Duties
International customers may be subject to customs duties, taxes, or import fees upon the package's arrival in their country. These charges are the customer's responsibility.
Order Issues
If you encounter any shipping problems, such as delays or damages, please contact us at info@ecosaac.com. We will assist you promptly.
Refund Policy
Dear Valued Customer,
Customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, and we are here to help. This refund policy outlines the conditions under which refunds are granted for purchases made on our e-commerce platform, in accordance with Moroccan consumer protection laws.
🔄 Refund Eligibility
Refunds may be requested in the following cases:
The product is defective, damaged, or does not match its description.
The product was not delivered within the estimated timeframe.
The customer has a change of mind within the legal withdrawal period (7 days after receiving the product), provided the item is unused and in its original packaging.
📦 Non-Refundable Items
The following items are not eligible for a refund:
Perishable goods (e.g., food, flowers)
Customized or made-to-order products
Digital downloads or software, once activated or accessed
Items marked as "Final Sale"
📝 Refund Procedure
To request a refund, please follow these steps:
Contact our customer service team at info@ecosaac.com within 7 days of receiving your order.
Provide your order number, the reason for your request, and supporting photos if necessary.
Once your request has been reviewed, we will inform you of its acceptance or rejection.
💳 Refund Method
Approved refunds will be processed using the original payment method. Please allow 7 to 14 business days for the amount to appear in your account.
🚚 Return Shipping Costs
If the refund is due to an error on our part (e.g., incorrect or defective item), we will cover the return shipping costs.
If the refund is requested for other reasons, return shipping costs will be the customer's responsibility.
📍 Jurisdiction
This policy is governed by Moroccan law. Any dispute will be resolved in accordance with the consumer regulations and rights in force in Morocco.
