Shipping Policy
At ANEZI STORE, we are committed to delivering your Moroccan artisan decor most efficiently and securely as possible. Please review our shipping instructions below for an optimal shopping experience:
Shipping Processing Time
All orders are processed within 1 to 2 business days.
Delivery times depend on your location:
United States: 7 to 10 business days
International: 7 to 10 business days
Order Tracking
Once your order has shipped, you will receive an email with a tracking number so you can follow your package's journey.
Customs and Duties
International customers may be subject to customs duties, taxes, or import fees upon the item's arrival in their country. These fees are the customer's responsibility.
Order Issues
If there are any problems with your shipment, such as delays or damage, please contact us at Mahir_kaka@outlook.fr. We will assist you promptly.
Refund Policy
🧾 Refund Policy – Anezi Store
At Anezi Store, we take pride in offering high-quality, handcrafted products made with care and tradition. If you're not completely satisfied with your purchase, we’re here to help.
📦 Returns & Eligibility
- Refund requests must be made within 14 days of receiving your order.
- Items must be unused, undamaged, and returned in their original packaging.
- Customized or discounted items are non-refundable, unless there is a manufacturing defect.
🔍 How to Request a Refund
- Email us at Mahir_kaka@outlook.fr with your order number and a photo of the item.
- Once approved, we’ll provide the return address.
- Return shipping costs are the customer’s responsibility, unless the error is ours.
💸 Refund Process
- Refunds will be issued to your original payment method within 7–10 business days after we receive and inspect the returned item.
- You’ll receive a confirmation email once your refund is processed.
Cancellation / Return / Exchange Policy
At ANEZI STORE, we take great pride in our handmade Moroccan decor and furniture. Each piece is meticulously crafted from natural palm wood, making it a unique work of art. Due to the custom, artisanal nature of our products, we operate under a strict no-return, no-exchange, and no-refund policy.
Please Choose Carefully
We strongly encourage our customers to make their selection with care. Before finalizing your purchase, please:
Review all product descriptions, dimensions, and photographs carefully.
Contact us at: Mahir_kaka@outlook.fr if you have any questions or require additional information about an item. We are happy to provide more details or photos to assist you in your decision.
Damaged Items
Your satisfaction and the condition of your item are important to us. In the unlikely event that your order arrives damaged:
Please contact us immediately within 48 hours of delivery.
Provide your order number and clear photographs of the damaged product and its packaging.
We will review the case and work towards a fair solution on an individual basis.
Incorrect Items
If you receive an item that is different from what you ordered, please contact us at: Mahir_kaka@outlook.fr within 48 hours of delivery with your order number and photos of the received item. We will promptly correct the error.
Acknowledgment
By completing a purchase with ANEZI STORE, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.
We thank you for your understanding and for valuing the unique character of handmade artisan work.
Key Reasons for This Policy (For Your Understanding):
Unique & Custom: Each piece has natural variations in wood grain, color, and texture, which are not defects but characteristics of the material.
Handmade Nature: As items are made to order or are one-of-a-kind, they cannot be resold as new if returned.
Logistical Challenges: International returns are complex and costly, often exceeding the value of the item itself.
This policy is clear, firm, and standard for artisan businesses. It protects you while still showing a commitment to customer service in cases of genuine errors or damage.
